Ordering & Payments
Bin Ends (“We”) can only sell alcohol products to those over the age of 18. By placing an order, you confirm that you are at least 18 years of age and the minimum legal age for purchasing alcohol products in your country of residence. It is illegal to sell alcohol to those under 18, in the UK. It is also illegal to sell to an adult who is purchasing alcohol to someone under the age of 18.
Images & Vintages – Please note that images & Vintages shown may not be the same as current stock held. We make every effort to keep images & Vintages as up to date as possible, but label, bottle shape, outer packaging and contents colour can vary.
Stock & Product description – We make every effort to ensure stock levels shown are accurate. If errors do occur, we will not be obliged to fulfil orders for items that are unavailable. All tasting notes, taken from producer information, are a subjective view of a product. The do not form a part of the description of the product.
Pricing – unless otherwise stated, all prices are quoted in pounds sterling and are inclusive of UK VAT. We reserve the right to alter prices at any time without notice. We will not be obliged to fulfil orders for items that are priced incorrectly. While we have endeavoured to ensure the accuracy of the information on the site, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the website. Prices and specifications can change without notice and products are subject to availability.
This does not affect your statutory rights as a consumer.
Ordering - Once you have placed an order online, we will send you a confirmation email. A second email will be sent when the order is dispatched. This confirms stock availability, price and payment. At this point your contract to purchase is complete. We will contact you if there are any problems with stock, pricing or delivery. We reserve the right to cancel any order at any time until the contract to purchase is complete.
Fraud - We are extremely vigilant to credit card fraud. Any order that fails our checks in regard to fraud will be cancelled and the police will be informed.
Payment – All orders must be paid in full before dispatch. We accept Visa, Mastercard, Delta or Switch (unfortunately, we do not currently accept Amex or Diners). By submitting an order on our site you are confirming that the credit or debit card used for payment is yours. Your payment will be processed securely using Global Pay online payment system. All stored card details are held securely by Realex. We do not store your credit card details.
Returns and Refunds – It is your legal right to cancel your order up to 14 days from when you have physically received your delivery. Please email firstname.lastname@example.org with details of the order number, your name, address and contact details. We will refund the full amount (including the standard delivery charge.) once the products have been safely returned to us. You will be responsible for the cost of returning the bottle to us and to ensure that the products are adequately packaged, to avoid any possible damage. If the products have been damaged (if the seal on the bottle has been damaged or removed, or if packaging has been damaged), we will potentially reduce the refund to £0.00 (zero). You may also return products that are faulty, incorrect or not as described. All items must be returned within 28 days of receipt of the goods and the returns form (delivered with the goods) completed and returned. We will give you a full refund within 30 days of Recieving the items. We strongly recommend you obtain a 'Certificate of Posting' from the Post Office, as we cannot accept responsibility for parcels lost in transit. For complete peace of mind you could consider sending the goods Recorded Delivery, but we regret we cannot refund this charge
All refunds will be made to using the same method which you used to pay.
After processing an order (which can be delayed if we are out of stock of the products ordered in which case we will advise you), all orders are despatched using a Standard (2 -3 day) courier service (Monday to Friday only) to most mainland destinations in the UK (outlying areas of the UK can take up to three - four days). Please note your delivery schedule is based on the first working day from processing. All orders placed before 12 noon will have that day included as a working day, all orders placed after this time the first working day will be classed as the next day after the order is placed. Please note that all delivery timescales are estimates. We cannot guarantee that orders are delivered on time. Please note we only deliver to UK address.
We are currently unable to deliver to a PO box or freight forwarding address. Please advise us on where to leave a parcel if you are not at home, or if it is to a business address.Deliveries will require a signature by persons over the age of 18.Delivery charges are calculated based on the weight of the product and the destination address.
We are not responsible for viruses and you must not introduce them.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.
You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.